Privacy Policy

Effective date: September 22, 2026

Zygon, LLC (“Zygon,” “we,” “us”), a Wyoming limited liability company, operates:

  • the Zygon Academy web application at zygonacademy.com,
  • the Zygon mobile apps for iOS and Android,
  • ZAIA, our AI coaching assistant,
  • our SMS text messaging program, and
  • our websites, including zygon.net and other sites about Zygon programs.

We call these the “Services.”

This policy explains what we collect, how we use it, who we share it with, and how to delete your data.

Privacy contact: [email protected]

1. Information we collect

You give us:

  • Account information: name, email address, and password (stored hashed, never in readable form).
  • Profile and program information: goals, program selections, preferences, and progress.
  • Coaching content: messages you send to ZAIA, including voice input if you speak to ZAIA, plus notes and reflections you enter.
  • Mobile number and SMS consent: if you opt in to text messages, your mobile phone number and a record of your consent (date, time, and how you opted in), along with any replies you send, such as STOP or HELP.
  • Purchase information: what you bought and your subscription status. We never receive or store full payment card numbers; those go directly to our payment processor.
  • Support correspondence: anything you send us by email, text, or in-app.

We collect automatically:

  • Device and app information: device type, operating system, app version, and language.
  • Usage information: sessions, features used, content played or completed, and crash logs.
  • Approximate location: based on your IP address, at country or region level only. We do not collect GPS location.
  • SMS delivery information: whether our text messages were delivered and when.

Third parties give us:

  • Sign-in providers. If you sign in with Facebook, Google, or Apple, that provider sends us your name, email address, and a user ID. We do not receive your password, your friends list, your posts, or your contacts.
  • App stores. Apple and Google confirm your subscription status so we can grant access. They do not give us your payment details.

2. How we use it

We use this information to:

  • create and maintain your account,
  • deliver the Services and save your progress across devices,
  • process purchases and subscriptions,
  • provide support,
  • send service messages such as receipts, security alerts, and account notifications,
  • send marketing email or text messages if you have opted in,
  • improve the Services and fix bugs,
  • prevent fraud and abuse, and
  • meet legal obligations such as tax records and records of consent.

We do not sell your personal information, and we do not share it for targeted advertising.

3. ZAIA and your coaching content

ZAIA is an AI coaching assistant. Because people bring personal material to coaching, we want to be specific.

  • Your messages to ZAIA are sent to third-party AI providers solely to generate a response to you. We access these providers through their commercial APIs, under terms that exclude your content from being used to train their models.
  • If you speak to ZAIA, your voice input is processed to convert it to text and generate a response. We do not use your voice to identify you and do not create voiceprints or other biometric identifiers from it. [Confirm this is accurate; see note 2 below.]
  • We store your conversation history so ZAIA can maintain continuity between sessions. Deleting your account deletes it, as described in Section 7.
  • We do not use your individual coaching content to train models.
  • ZAIA is a personal development tool. It is not a medical or mental health service, does not diagnose or treat any condition, and is not a substitute for care from a qualified professional. If you are in crisis, contact your local emergency number or a crisis line. In the U.S., call or text 988.

If you enter health-related or other sensitive information into the Services, you are choosing to share it with us, and we handle it under this policy. We use sensitive information only to provide the Services to you, never for advertising or profiling.

4. SMS / Text messaging

If you opt in to text messages from Zygon, we collect your mobile phone number and a record of your consent. We use them only to send the messages you agreed to receive:

  • account and security notifications,
  • coaching and program reminders,
  • membership updates, and
  • occasional offers about Zygon programs.

The following apply to our text messages:

  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP to cancel at any time. Reply HELP for help, or contact [email protected] or 307-200-0604.
  • Consent to receive text messages is not a condition of any purchase.
  • Mobile carriers are not liable for delayed or undelivered messages.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the SMS service provider that delivers our messages on our behalf.

If you reply STOP, we keep a record of your number and opt-out so we don’t text you again. Full SMS terms are in the SMS Terms section of our Terms of Service.

5. Cookies

We use cookies that are strictly necessary to run the Services: keeping you signed in, maintaining session security, and remembering your preferences. These cannot be switched off, because the Services will not function without them.

We do not currently run advertising or analytics cookies. If that changes, we will update this policy and, where required, ask for your consent first. [Confirm this is accurate; see note 3 below.]

You can block cookies through your browser settings, though parts of the Services will stop working if you do.

6. Who we share information with

We share personal information only in these situations:

  • Service providers acting on our behalf: hosting and infrastructure, payment processing, email delivery, SMS delivery, customer support tooling, and AI processing for ZAIA. They may use your information only to perform services for us, under contract, and not for their own purposes.
  • App stores and sign-in providers: Apple, Google, and Facebook, for authentication and purchases, under their own privacy policies.
  • Legal and safety: to comply with a law, subpoena, or lawful government request; to enforce our terms; to investigate fraud or security issues; or to protect the rights, property, or safety of Zygon, our users, or the public.
  • Business transfer: if Zygon is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction. This policy continues to apply until replaced.
  • With your direction: anything you explicitly ask us to share.

Text messaging data is excluded from all of the above. Your mobile number and SMS opt-in data and consent are never shared with third parties or affiliates for their marketing or promotional purposes. The only exception is the SMS service provider that delivers our messages, which may use this data only to send them on our behalf.

7. How to delete your account and data

You can delete your account and the personal information associated with it at any time. You do not need a reason.

How to request deletion

  • In the app: [Settings → Account → Delete Account]. Include this only if the option exists; see note 1 below.
  • By email: send a request to [email protected] with the subject line “Data Deletion Request”, from the email address on your account.

If you cannot send from that address, tell us what you can. We may ask for other details to confirm the account is yours, because deleting the wrong person’s account cannot be undone.

We acknowledge every email request within 7 days and complete deletion within 30 days. There is no cost, and we will not ask you to explain why.

If you signed in with Facebook

To remove Zygon’s access to your Facebook account: Facebook → Settings & Privacy → Settings → Apps and Websites → Zygon → Remove.

Removing the app stops Facebook from sending us further information, but it does not delete the data we already hold. To delete that, use a method above.

What gets deleted

  • your profile and account details,
  • program history and progress,
  • saved preferences,
  • ZAIA conversation history (including voice input),
  • notes,
  • marketing and SMS preferences, and
  • support correspondence.

What we keep, and why

  • Transaction and tax records: kept for 7 years, as required by tax law. Limited to the amount, date, and the identity details needed to substantiate the record.
  • Suppression lists: if you unsubscribed from marketing email or replied STOP to our texts, we keep a minimal record of your email address or phone number so we don’t contact you again. You may ask us to remove it, but we then cannot guarantee we won’t contact you if your details reach us again.
  • Consent records: records of SMS opt-in and opt-out, kept as long as needed to demonstrate compliance with telecommunications law.
  • Backups: deleted data persists in encrypted backups and is overwritten in the normal rotation within 90 days. It is never restored to live systems.
  • Legal hold: where there is an active claim or dispute, we retain the minimum necessary until it is resolved.

Deleting some data without closing your account

Email [email protected] to ask us to delete a specific category of data, such as your ZAIA conversation history, without closing your account.

Cancelling is not deleting

Cancelling a subscription stops billing but keeps your account and history. Deleting your account ends your access to purchased content and cannot be undone.

Deleting your Zygon account does not cancel an Apple or Google subscription. Cancel that through the store you bought it from:

  • Apple: Settings → [your name] → Subscriptions
  • Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions

8. How long we keep information

We keep your information for as long as your account is active and as needed to provide the Services. After you delete your account, we keep only what is described under “What we keep, and why” in Section 7.

9. Your rights

You may:

  • request access to the information we hold about you,
  • request correction of anything inaccurate,
  • request deletion,
  • request a portable copy of your data, and
  • withdraw consent you previously gave.

You may opt out of marketing email using the unsubscribe link in any marketing message, and out of text messages by replying STOP.

We will never deny you service, charge you more, or give you a lower-quality experience for exercising these rights.

To make a request, email [email protected]. We verify identity by confirming you control the email address on the account, and we respond within 30 days. There is no charge.

California residents. We collect these categories of information:

  • identifiers (including phone number),
  • customer records,
  • commercial information,
  • internet and device activity,
  • approximate geolocation, and
  • content you provide, including audio if you use voice features.

We collect it for the purposes in Section 2 and disclose it only to the recipients in Section 6. We use sensitive personal information only to provide the Services you request. We do not sell or share personal information for cross-context behavioral advertising, and we do not knowingly do so for anyone under 18. If we decline a request, you may appeal by replying to our response; we answer appeals within 45 days.

Residents of Colorado, Connecticut, Virginia, Texas, Oregon, Montana, and other states with comprehensive privacy laws have the same rights described above.

10. Security

We use:

  • encryption in transit and at rest,
  • hashed passwords,
  • access limited to personnel who need it for their role, and
  • regular review of our providers’ security practices.

No system is perfectly secure, and you are responsible for keeping your password confidential. If a breach affects your personal information, we will notify you and the relevant authorities as required by law.

11. Children

The Services are not directed to children. You must be 18 or older to create an account or enroll in our text messaging program. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with information, email [email protected] and we will delete it promptly.

12. International users

We are based in the United States and process information there. If you use the Services from outside the U.S., your information is transferred to and processed in the U.S., where privacy laws may differ from those in your own country. For personal data from the EEA or UK, we rely on Standard Contractual Clauses with our service providers.

13. Changes to this policy

We may update this policy. When we do, we will change the effective date above. If the changes are material, we will notify you by email or through the Services before they take effect.

14. Contact

Zygon, LLC
30 N. Gould St., Ste R
Sheridan, WY 82801 USA
Email: [email protected]
Phone: 307-200-0604

If you are in the EEA or UK and believe we have mishandled your information, you may complain to your local supervisory authority. We’d appreciate the chance to address it first.