Help & Support

Our Member Support Team is available to assist you with getting you set-up with the Zygon app, and making sure your subscription runs smoothly. We know you’re busy, so we provide you with a number of options for you to contact us. From phone, email to on-line chat, our friendly and knowledgeable staff is waiting to assist and make sure all aspects of your membership are perfect.

If you do need to call us however, please call the message line and leave your details and someone will call you back. We are not able to answer all incoming calls, but we do want to offer assistance where we can, so please have patience. Email support is the preferred method of communication. 

Cancel/Renew-Membership/Update Billing 

If you need to change anything regarding your subscription including cancelling your membership we have made it quite simple. Just log-in, open your app menu and click on the “settings” button. Then under “my account details”, you can make whatever changes your need.

Refund Policy:  There are no refunds on any paid in subscriptions, unless you were billed in error or it was previously agreed to in writing. If for some reason you were billed in error, please email the support team and they will immediately address the issue.

Online:
Email team@zygon.net

Telephone:
Member Support: 425.943.9433

(Support hours are 8am-4pm PST)

Snail Mail:
Zygon Support
12727 Northup Way – Suite 21
Bellevue, WA 98005

To report violations of our Terms of Service, please complete the Report Member Violations form, or email us at team@zygon.net