Help & Support

Our Member Support Team is here to assist you with getting the maximum value with the Zygon programs, and making sure your subscription runs smoothly. We know you’re busy, so we provide you with a number of options for you to reach us. From phone, email to on-line community support, our caring and knowledgeable staff is waiting to assist and make sure all aspects of your membership experience go smoothly.

Technical Support

If you are having a technical issue with the app or content, you should email our tech support team or post your issue on the Zygon community board under tech issues. You can access that board here

If your issue requires the need to call us, we have set up a message line 425.943.9433  where you can leave a voice mail and someone will call you back. We are not able to answer all incoming calls, so please have patience. Email support is the preferred method of communication if your issue cannot be resolved with support on the community board. 

Cancel/Renew-Membership/Update Billing 

If you need to change anything regarding your subscription including cancelling your membership we have made it quite simple. Just log-in, open your app menu and click on the “settings” button. Then under “my account details”, you can update your billing information and make whatever changes you need. You can access that page here.

Refund Policy:  There are no refunds on any paid in subscriptions, unless you were billed in error or it was previously agreed to in writing. If for some reason you were billed in error, please email the support team and they will immediately address the issue.

Online:
Email team@zygon.net

Telephone:
Member Support: 425.943.9433

(Support hours are 8am-4pm PST)

To report violations of our Terms of Service, please complete the Report Member Violations form, or email us at team@zygon.net